Location: Ft. Huachuca, AZ
Date Posted: 01-08-2018
Job Title:                    ITIL Process Analyst
Job Location:             Fort Huachuca, AZ
Salary:                        Competitive, Depends on Qualifications
Clearance:                  Current DoD Secret
Travel:                        Up to 25% CONUS
The purpose of this task is to support the Regional Cyber Center - CONUS (RCC-C).
The ITIL Process Analyst works directly with the ITIL Process Manager to implement, maintain, and improve ITIL processes with a focus on the collection, analysis, and reporting of process related metrics.
  • Performs general data analysis activities to include:
    • Identify, analyze, and interpret trends or patterns in complex data sets.
    • Filter and “clean” data by reviewing records, reports, printouts, and performance indicators.
    • Recommend initiation of corrective action(s) with support staff when problem areas are identified through data analysis.
  • Performs general process related activities to include:
    • Data entry, records management, and data quality analysis within the ITIL tool set.
    • Tracking and reporting of identified process improvement and process performance KPI’s.
    • Preparation of monthly process performance reports, including data validation and reconciliation.
    • Interaction with support staff to enhance process knowledge and compliance towards meeting process performance KPI’s.
    • Facilitation of process related meetings.
    • Ad-hoc activities as identified by the ITIL Process Manager.
Required Skills/Qualifications:
  • HS +3 years of experience - Must be able to work in a dynamitic environment with consistent changes
  • Must have ITIL Foundation certification, within 90 days of hire
  • Experience working in a dynamic military environment
  • Excellent communication and presentation skills, both written and verbal
  • Excellent PC skills utilizing the Microsoft Office suite (Word, Excel, PowerPoint, Visio, Project)
  • ITIL Practitioner certification Preferred but not required
About the company:
As a Service Disabled, Veteran Owned Small Business (SDVOSB) we are a provider of Information Technology (IT) professional services, software solutions and professional development training. Our core competencies evolved from leveraging IT enablers for knowledge management with an emphasis on Web Based Knowledge Portals and Portal Services, Server/System Services, SharePoint Development and System Administration and SQL Server Services. Our capabilities have expanded to include software development, technical training support and field support services.
Guiding Principles
•         Satisfy the customer - "Exceed expectations"
•         Set the Example - "Be out front"
•         Be Responsive - "Timing is everything"
•         Persevere - "Find a way"
PTP offers a comprehensive benefits program:
•         Medical insurance
•         Dental insurance
•         Vision insurance
•         Supplemental benefits (Short Term Disability, Cancer & Accident).
•         Employer-sponsored Basic Life & AD&D Insurance
•         Employer-sponsored Long Term Disability
•         401(k)
Holidays and Annual Leave
•         10 Paid Holidays
•         120 hours PTO accrual

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