Intermediate Application Systems Administrator (Remedy/ITSM 8.1)

Location: Ft. Huachuca, AZ
Date Posted: 01-08-2018
Job Title:                    Intermediate Application Systems Administrator (Remedy/ITSM 8.1)
Job Location:             Fort Huachuca, AZ
Salary:                        Competitive, Depends on Qualifications
Clearance:                  Current DoD Secret
Travel:                        Up to 25% CONUS
The purpose of this task is to support the ITSM team, which provides cutting edge services focused on RCC-C.
  • Installation of Remedy software/upgrades/patches and configure out-of-the-box Remedy functionality to meet IT/Business needs. 
  • Gather/document/analyze enhancement requests. 
  • Evaluate/assess fit between requirements and Remedy application suite capabilities in support of department's philosophy of using standard out-of-the-box functionality, minimizing customizations where possible.
  • Identify/troubleshoot/resolve BMC Remedy applications issues including root cause analysis.
  • Integrate Remedy with Enterprise monitoring tools and proactively monitor Remedy applications.
  • Perform risk identification, assessment, remediation and performance tuning. 
  • Conduct user training for IT/Business as required.
  • Create all necessary documentation/SOPs, training material and user guides.
  • Stay current on emerging tools, techniques and technologies; Maintain skills/capabilities through education/training/hands-on experiences.
  • Contribute to customization, configuration, upgrade and further integration of the Enterprise Monitoring and Management system, specifically using IBM/Tivoli core products – Omnibus, Impact.
Required Skills/Qualifications:
  • HS +4 Similar Experience or AA/AS +2 or BA/BS 
  • IAT II certification required (Security+ CE, SSCP or equivalent). 
  • Remedy or Microsoft Windows Certification within 180 days.
  • Excellent team skills, must be thorough, must have excellent communications skills, written and verbal. 
  • Demonstrate initiative and be results oriented with flexibility and tenacity ·
  • Demonstrate the ability to continuously adjust priorities to reflect changing circumstances
  • Ability to work in a dynamic cross-organizational team environment.
  • Strong dedication to provide quality customer service.
  • Effective problem-solving skills and inherent decision-making ability. 
  • Strong analytical skills including the ability to quickly identify the cause of issues with the system or determine if other teams need to be included in resolving an issue.
  • Ability to manage own projects including communications to customers as well as work as part of a larger team managed by a project manager.
About the company:
As a Service Disabled, Veteran Owned Small Business (SDVOSB) we are a provider of Information Technology (IT) professional services, software solutions and professional development training. Our core competencies evolved from leveraging IT enablers for knowledge management with an emphasis on Web Based Knowledge Portals and Portal Services, Server/System Services, SharePoint Development and System Administration and SQL Server Services. Our capabilities have expanded to include software development, technical training support and field support services.
Guiding Principles
•         Satisfy the customer - "Exceed expectations"
•         Set the Example - "Be out front"
•         Be Responsive - "Timing is everything"
•         Persevere - "Find a way"
PTP offers a comprehensive benefits program:
•         Medical insurance
•         Dental insurance
•         Vision insurance
•         Supplemental benefits (Short Term Disability, Cancer & Accident).
•         Employer-sponsored Basic Life & AD&D Insurance
•         Employer-sponsored Long Term Disability
•         401(k)
Holidays and Annual Leave
•         10 Paid Holidays
•         120 hours PTO accrual

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