Operations Bridge Support Operator

Location: Fort Huachuca, AZ
Date Posted: 07-10-2018
Job Title:                    Operations Bridge Support Operator
Job Location:             Fort Huachuca, AZ
Salary:                        Competitive, Depends on Qualifications
Clearance:                  Current DoD Secret
Travel:                        Up to 25% CONUS

The purpose of this task is to provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to support the RCC-C
The Operations Bridge Support Operator:
  • Notify affected installations at least 24 hours prior to scheduled outages or repairs to the ETFM management and database servers.
  • Provide timely situational awareness of critical events, their impact, reasons for outages, projected time to resolve, and final resolutions.
  •  Prepare approximately 100 network bulletins, 75 Technical Orders, and 25 Cyber bulletins per year with information about the DoDIN-A to USARCC-C NETCOP portal subscribers.
  • Coordinate and register all DISA, USARCC-C, and installation ASIs within the theater that could affect Army users, per the USARCC-C ASI SOP and/or DISA or ACOIC ASI policies.
  •  Maintain points of contact roster for the GMN community of interest and update as changed.
  • Process policy violation task orders and track status of responses.
  •  Provide policy violation reports as tasked by the COR.
  • Serve as the primary interface to the 93d Signal Brigade, 106th Signal Brigade, 21st Signal Brigade, 7th Sig Cmd (T), NETCOM, ACOIC, ARCYBER and 2nd Army for incoming/outgoing taskings, OPORDs, directives, bulletins, and reports.
  • Support all exercises in which the USARCC-C participates.
  • Post recurring and event-driven USARCC-C reports, to include task orders, network bulletins, and Authorized Scheduled Outage Reports, to the AKO USARCC-C document library.
  •  Exercise personnel call-out procedures to react to recall alerts and other network events requiring emergency response. 
  • Review pertinent Operations Bridge information on the 7th SC (T) portal and update as necessary to provide timely situational awareness to theater portal users.
  • Updates shall include information on all events affecting USARCC-C services and other DoDIN-A events meeting OPORD 05-01 (and its updates) thresholds.
  • Provide network updates and prepare other reports, as tasked by the COR.
  •  Use Government-provided tools to monitor all USARCC-C managed devices for outages, performance issues, and service degradations.
  •  Coordinate with DISA, NECs, 93d Signal Brigade, 106th Signal Brigade, 21st Signal Brigade, CX-I community of interest, 7th Sig Cmd (T), and other organizations to research such network events as outages, degradations, and security issues.
  • Monitor the CONUS DoDIN-A to meet USARCC-C situational awareness reporting requirements specified in Army NETOPS OPORD and its updates.
  • Notify the DoDIN-A Support Analyst of all items within established thresholds that are reportable under OPORD 05-01and its updates.
  • Monitor Operations Bridge e-mail inboxes for taskings and issues; initiate action in response to requests.
  • Monitor and report status of the systems, applications, satellite communications, and networks operated and maintained by USARCC-C and/or specified in OPORD 05-01.
  • Track and coordinate approximately 6,500 ASI tickets per year for NIPRNet, SIPRNet, DISA, and ACOIC.
  • Create and maintain a log of all operational events, alerts, and alarms.
  •  Monitor other Web sites identified by the COR, as well as newscasts and weather reports for situational awareness.
  • Perform situational awareness and reporting functions IAW USARCC-C SOPs, OPORD 05-01 and its updates, and other authoritative documents.
  • Collect, process, display, store, and disseminate supporting DODIN-A related NETOPS Critical Information Reporting.
  • Through the use of NETOPS tools, assess the status of CONUS theatre assets and analyze the operational impact and the risks associated from that impact for systems not functioning properly.
  • Through network monitoring, anticipate opportunities or threats in execution, indications and warnings, and situational developments, then brief the Government on ways to mitigate the threats or take advantage of the opportunities identified.
  • Assess, analyze gaps, and assist the Government in interpreting current and future NETOPS reporting policies on discovery and through synchronization meetings and by providing to the Government written assessments and recommendations based on their findings.
  •  Provide proactive and introductive theater-wide detailed situational awareness to facilitate C4IM situational understanding of theater network assets and status conditions and mission impact through tracking of trouble tickets and CCIRs. 
  • Through incident tracking across the theatre and management of the USARCC-C Portal, provide situational awareness of the CONUS network and theatre-estimated operational impacts from degraded network assets to the government.
  • Receives and checks for accuracy all DODIN-A submitted Negligent Disclosure of Classified Information (NDCI) checklist and reports.
  • Identifies all NDCIs not completed within the 7th SC requirement and drafts a report of non-compliance for the Government.
  •  Record and track all NDCIs within a centralized repository from conception to completion.
  • Information will be stored into a knowledge based system IAW USARCC-C storage procedures by the contractor for the government.
  • Develop Tactics, Techniques, and Procedures (TTPs) and Standing Operating Procedures (SOPs) as tasked by the COR.

Required Certifications
  • Security + CE or higher
  • Bachelor’s degree in Computer Science, Information Security, or related discipline.
Required Skills/Qualifications:
  • Five to seven (5-7) years of practical experience working with circuit actions, circuit restoration, and network management. Demonstrated competence with Spectrum and Solar Winds. Experience in the DISA circuit registration.
About the company:
As a Service Disabled, Veteran Owned Small Business (SDVOSB) we are a provider of Information Technology (IT) professional services, software solutions and professional development training. Our core competencies evolved from leveraging IT enablers for knowledge management with an emphasis on Web Based Knowledge Portals and Portal Services, Server/System Services, SharePoint Development and System Administration and SQL Server Services. Our capabilities have expanded to include software development, technical training support and field support services.
Guiding Principles
•         Satisfy the customer - "Exceed expectations"
•         Set the Example - "Be out front"
•         Be Responsive - "Timing is everything"
•         Persevere - "Find a way"
PTP offers a comprehensive benefits program:
•         Medical insurance
•         Dental insurance
•         Vision insurance
•         Supplemental benefits (Short Term Disability, Cancer & Accident).
•         Employer-sponsored Basic Life & AD&D Insurance
•         Employer-sponsored Long Term Disability
•         401(k)
Holidays and Annual Leave
•         10 Paid Holidays
•         120 hours PTO accrual

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