Help Desk Support Service Specialist - Associate

Location: Aberdeen Proving Grounds, MD
Date Posted: 11-20-2015
Job Title:                    Help Desk Support Service Specialist – Associate
Job Location:             Aberdeen Proving Grounds, MD    
Salary:                        Competitive, Depends on Qualifications   
Clearance:                  Secret (Must be current and active)  
Travel:                        None
 
*****THIS IS AN IMMEDIATE HIRE POSITION AS THE CONTRACT WAS AWARDED FOR THREE YEARS WITH A START DATE OF 2 MARCH 2017*****
 
Purpose:
 
The selected individual will be providing Information Technology (IT) automation and technical support services to the USASNEC-Aberdeen. The Contractor shall deliver comprehensive, integrated, end-to-end IT services that include Network and Switch Operations, Systems Administration, Systems Integration and Testing, Configuration Management (hardware and software), Infrastructure Management, Network Administration, Desktop Support, End-User Support and Training, Fielding of Hardware and Software, Quality Control, Installs, Moves, Adds, and Changes Support, Information and Network Security Services, Commercial Off-The-Shelf (COTS), Government Off The Shelf (GOTS), Local Unique Software Applications, Documentation Operations, Technical Writing, and Database Support.
 
Responsibilities:
  • Under direct supervision, provides support to end-users for PC, server or mainframe applications, and hardware.
  • May interact with network services, software systems engineering and/or applications development to restore service and/or identify and correct core problems.
  • Simulates or recreates user problems to resolve operating difficulties.
  • Recommends systems modifications to reduce user problems. Refers more complex problems to intermediate and/or senior level.
Education and Certifications:
  • Bachelor’s Degree in an Information Technology related field desired, not required
  • Must currently be certified as a IAT Level II per DoD 8570.01M
Knowledge and Experience:
  • 2+ years’ direct experience
  • Previous experience on DoD networks required
  • Familiarity with ITIL
this job portal is powered by CATS