Help Desk Support - Intermediate

Location: Aberdeen Proving Grounds, MD
Date Posted: 02-20-2017
Job Title:                    Help Desk Support Service Specialist - Intermediate
Job Location:             Aberdeen Proving Grounds, MD    
Salary:                        Competitive, Depends on Qualifications   
Clearance:                  Secret (Must be current and active)  
Travel:                        None

***** THIS IS AN IMMEDIATE HIRE POSITION AS THE CONTRACT WAS AWARDED FOR THREE YEARS*****
 
Purpose:
 
The selected individual will be providing Information Technology (IT) automation and technical support services to the USASNEC-Aberdeen. The Contractor shall deliver comprehensive, integrated, end-to-end IT services that include Network and Switch Operations, Systems Administration, Systems Integration and Testing, Configuration Management (hardware and software), Infrastructure Management, Network Administration, Desktop Support, End-User Support and Training, Fielding of Hardware and Software, Quality Control, Installs, Moves, Adds, and Changes Support, Information and Network Security Services, Commercial Off-The-Shelf (COTS), Government Off The Shelf (GOTS), Local Unique Software Applications, Documentation Operations, Technical Writing, and Database Support.
 
Responsibilities:
  • Under general supervision, provides second-tier support to end-users for PC, server, mainframe applications and hardware.
  • Handles problems that the first-tier of help desk support is unable to resolve.
  • May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.
  • Simulates or recreates user problems to resolve operating difficulties.
  • Recommends systems modifications to reduce user problems.
  • Maintains currency and high level of technical skill in field of expertise.
  • Escalates more complex problems to Senior Level. 
Education and Certifications:
  • Must be currently certified as a IAT Level II per DoD 8570.01M (CompTIA Security+)
Knowledge and Experience:
  • Previous experience on DoD networks required
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