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Senior Business Process Specialist

Virginia Beach, VA
Job Title:                    Senior Business Process Specialist
Job Location:            Virginia Beach, VA
Salary:                        Competitive, Depends on Qualifications  
Clearance:                 Secret, TS/SCI Eligible
Travel:                        Up to 25% CONUS
Purpose:  The purpose of this task is to support NSWG 10 Headquarters Administrative requirements.

Responsibilities (include but not limited to):
  • Assist the NSWG-10 KMO by analyzing current command processes using industry accepted CPI methodologies such as Agile, Lean, Six Sigma, Kaizen or Scrum.
  • Serve as primary KM Department point of contact to conduct project requirements gathering and stakeholder analysis to capture all steps of emerging business processes and all department equities are met.
  • Analyze user and business needs and processes, document requirements and user stories, processes, and workflows, and translate requirements into system requirement specifications. Candidate must have a strong understanding of NSW and SOF application and business processes through researching, analyzing, and understanding system and business needs.
  • Analyze and provide guidance on how requested changes could affect the system and business processes. Interact with business users and technical teams to solve business and technical problems. Provide input and feedback during all phases of the development life cycle. Facilitate meetings with business users, technical team members, and senior management. Prepare and conduct presentations, demos, reports, and training to management, users, and technical staff. Assist application users with questions and works with users and development team to troubleshoot issues.
  • Interpret data and results, assess and ensure data accuracy and integrity, and provide subject matter expertise regarding the data subject
  • Develop and maintain process maps of NSWG-10 claimancy business processes utilizing Microsoft Visio (or similar product) to ensure consistency of daily business process operations
  • Serve as a member of Operational Planning Teams (OPTs) or Scrum teams, as directed by the KMO.
  • Create supporting video, graphical media and similar products in support of enhanced user experience (UX) improvements to staff processes.
  • Create computer based training, user guides, or other related training products in support of process improvement evolutions, as required.
  • Develop distance learning strategies, techniques and best practices.
  • Create supporting video, graphical media and similar products in support of enhanced user experience (UX) improvements to staff processes.
  • Provide training to NSWG-10 claimancy members on collaborative tools once developed and deployed.
General -
  • Possess a valid driver’s license.
  • Possess excellent work ethics, verbal and written communication skills, and be detailed and accurate in performing all administrative and routine functions.
  • Be able to work in an environment that is fast-paced while completing multiple tasks, and meeting stringent timelines.
  • Capable of maintaining a clean workspace.
  • Perform data entry on computers utilizing current versions of Microsoft Windows, and Microsoft Office applications like Excel, Word, PowerPoint and other related programs.
  • Ability to travel multiple times to various CONUS locations for periods up to two weeks by Government or commercial conveyance, as required.

Job Specific Knowledge and Experience-
  • Bachelor’s degree in Business, Computer Science, Information Technology or related field or eight years equivalent NSW work experience directly within the business process functional area. 
  • Must possess at least five years of experience performing NSW business and systems analysis supporting application development initiatives and developing requirements and design documentation for enterprise applications. 
  • Must be an excellent communicator with ability to converse with and brief senior government personnel, up to and including the Commanding Officer and GS-15 levels.
  • Each BPS shall have, at a minimum, completed at least one of the following courses: Lean Six Sigma Green Belt (LSSGB), Scrum, or a recognized SOCOM Joint Special Operations University (JSOU) course such as Creative Problem Solving or Design Thinking.
  • Must possess at least five (5) years’ experience in program management, strategic thinking, stakeholder engagement, problem solving, requirements collection, technical documentation, application testing and operations, and user support and training.
  • Possess a thorough comprehension of NSW community structure, business processes, readiness factors, and training and reporting requirements.
  • Be proficient with DON and NSW Enterprise systems to include NSIPS, NTRMS, Defense Ready, TMT and NSW applications and data.
  • Must be an excellent communicator with ability to converse with and brief senior government personnel, up to and including the Commanding Officer and GS-15 levels.  
  • Possess working level knowledge of service-level KM policies, governance and digital transformation initiatives. Experience with these issues within SOF preferred.
  • Should be proficient in the Microsoft Office 365 suite to include Word, Excel, PowerPoint, Visio and SharePoint 2013 (or higher), Adobe Acrobat Professional and LiveCycle Designer, Adobe Photoshop.
About Our Company:
As a Service Disabled, Veteran Owned Small Business (SDVOSB) we are a provider of Information Technology (IT) professional services, software solutions and professional development training. Our core competencies evolved from leveraging IT enablers for knowledge management with an emphasis on Web Based Knowledge Portals and Portal Services, Server/System Services, SharePoint Development and System Administration and SQL Server Services. Our capabilities have expanded to include software development, technical training support and field support services.
Guiding Principles
  • Satisfy the customer - "Exceed expectations"
  • Set the Example - "Be out front"
  • Be Responsive - "Timing is everything"
  • Persevere - "Find a way"
PTP offers a comprehensive benefits program:
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Supplemental benefits (Short Term Disability, Cancer & Accident).
  • Employer-sponsored Basic Life & AD&D Insurance
  • Employer-sponsored Long Term Disability
  • Employer-sponsored Value Adds – FreshBenies
  • 401(k) with matching
Holidays and Annual Leave
  • 10 Paid Holidays
  • 120 hours PTO accrual per year
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