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Lead End User Support and Property Accountability

Arlington, VA
PTP is seeking a Lead End User Support & Property Accountability on a project supporting the Office of Local Defense Community Cooperation (OLDCC) in the Department of Defense (DoD). The work location for this effort is in the Crystal City neighborhood of Arlington, VA.

The Lead End User Support & Property Accountability will provide phone and on-site support for OLDCC headquarters personnel and phone/remote desktop support for the Western Regional Office. Support will cover a wide range of desktop hardware and software and common IT services. The Contractor shall serve as a liaison between OLDCC and JSP on IT and network related issues. Duties for this position include, but are not limited to:
  • Perform all tasks identified in Section 2.6, End User Support and Help Desk
  • Provide support for NIPRNet and SIPRNet during primary operation hours identified in Section 3.11 and NIPRNet only outside of those hours.
  • Track property accountability for Government Furnished Equipment as defined by Department of Defense Instruction 5000.64, Accountability and Management of DoD Equipment and Other Accountable Property
  • Assist Primary Hand Receipt holder with property management to update Primary Hand Receipts, inventory documentation, adjustment documents, and all other actions related to hand receipt management, in accordance with applicable DoD regulations
  • Develop and maintains a system that maintains 100% accountability of all equipment.
  • Prepare all documents whenever equipment is issued, accepted, or turned in
  • Conduct routine 100% inventory of all equipment and immediately report any missing equipment to the hand receipt holder
  • Develop Standard Operating Procedures for property accounting
  • Maintain data in property accountability system of record.
  • Support users with Blackberry, Smart Phone and laptop upgrades and maintenance
  • Provide technical advice to the CIO
  • Serve as first level helpdesk for EADS II to include password resets, access controls, and basic troubleshooting
Minimum Basic Requirements for Skills, Experience, Education and Credentials for the Lead End User Support & Property Accountability include:
  • Experience with component property book management, end user support, dynamic mixed environment between DOD service providers (JSP/DISA) and in house DAFA technology program management preferred.
  • Security+ certification other approved qualifying 8140.01 certification preferred.
  • At least 2 years’ experience configuring SmartSimple GMS360 preferred.
About Our Company:
As a Service Disabled, Veteran Owned Small Business (SDVOSB) we are a provider of Information Technology (IT) professional services, software solutions and professional development training. Our core competencies evolved from leveraging IT enablers for knowledge management with an emphasis on Web Based Knowledge Portals and Portal Services, Server/System Services, SharePoint Development and System Administration and SQL Server Services. Our capabilities have expanded to include software development, technical training support and field support services.
Guiding Principles
  • Satisfy the customer - "Exceed expectations"
  • Set the Example - "Be out front"
  • Be Responsive - "Timing is everything"
  • Persevere - "Find a way"
PTP offers a comprehensive benefits program:
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Supplemental benefits (Short Term Disability, Cancer & Accident).
  • Employer-sponsored Basic Life & AD&D Insurance
  • Employer-sponsored Long Term Disability
  • Employer-sponsored Value Adds – FreshBenies
  • 401(k) with matching
Holidays and Annual Leave
  • 10 Paid Holidays
  • 120 hours PTO accrual per year
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