Purpose People, Technology and Processes, LLC is seeking a Quality Assurance Manager to provide specialized services required for current and future support and operational needs of the Department of Labor’s (DOL) IT users, enterprise services, and IT systems for the department-wide Enterprise Service Desk (ESD) *****THIS POSITION IS CONTINGENT UPON AWRD*****
Responsibilities include, but are not limited to:
As a Quality Assurance Manager (QAM), provide oversight and management of the contract in three key areas: Continual Service Improvement, Quality Control, and Data Analysis.
The QAM assists the government with assuring consistent quality of services, products and solutions provided by the OCIO.
This oversight includes contributing information and analysis to strategic plans and reviews.
Preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; identifying and resolving problems; completing audits; determining system improvements; and helping to implement change to move DOL closer to best-in-federal-service.
Minimum Required Experience:
5+ years of proven experience as a quality assurance manager or related role.
3+ years of successful professional experience working in roles such as continual service improvement, quality control and design, or data analysis.
Thorough knowledge of methodologies of quality assurance and standards.
Excellent numerical skills and understanding of data analysis/statistical methods; and
Excellent communication skills, written and spoken. Including ability to present to diverse audiences.
Minimum Required Education and Certifications:
Bachelor's Degree in Information Systems, Computer Science, Engineering, Business, or related
ITIL 4 Foundation.
A Quality Assurance certification such as American Society for Quality, Six Sigma Black Belt, Lean Six Sigma Black Belt, etc., and proven documented experience.
About the company: As a Service Disabled, Veteran Owned Small Business (SDVOSB) we are a provider of Information Technology (IT) professional services, software solutions and professional development training. Our core competencies evolved from leveraging IT enablers for knowledge management with an emphasis on Web Based Knowledge Portals and Portal Services, Server/System Services, SharePoint Development and System Administration and SQL Server Services. Our capabilities have expanded to include software development, technical training support and field support services.
Satisfy the customer - "Exceed expectations"
Set the Example - "Be out front"
Be Responsive - "Timing is everything"
Persevere - "Find a way"
Benefits PTP offers a comprehensive benefits program:
Supplemental benefits (Short Term Disability, Cancer & Accident).