Purpose People, Technology and Processes, LLC is seeking a Project Manager to provide specialized services required for current and future support and operational needs of the Department of Labor’s (DOL) IT users, enterprise services, and IT systems for the department-wide Enterprise Service Desk (ESD) *****THIS POSITION IS CONTINGENT UPON AWRD*****
Responsibilities include, but are not limited to:
Provide oversight and direction to the enterprise service desk in support of a high-paced environment that provides support to 16,500+ end-users.
Directly manage and coordinate the day-to-day operational activities of the ESD contractor staff.
Work with the federal customer service managers for HQ and the regions, the ESD supervisor, and the ESD functional lead to support their requirements and support of any requirements from the contractor program manager.
Carry out approved task plans and deliverables creation/update, ensure conformance with project task schedules, costs, performance, and contractual obligations.
Follow the OCIO PMO policies and guidelines.
Coordinate with federal management to organize and assign responsibilities to subordinates, oversee the successful completion of all projects, assigned tasks, and help to prepare and deliver briefings.
Communicate extensively and effectively across all levels of leadership.
Support and maintain a structure that promotes consistent, high-quality service delivery that ensures conformance with high work standards.
Minimum Required Experience:
Must possess excellent communication (oral and written) skills, attention to detail, problem solving
and excellent customer service skills.
Ability to manage multiple related projects and navigate complex IT and Operational activities that
span functions of organizations and regions to align results with organizational goals.
Knowledge of Agile methodologies and experience using agile to implement projects within a federal government environment, as well as managing an agile team.
Demonstrated ability to lead large teams of 50 or more resources.
Ability and experience to deal with ambiguity and frequent changes in priorities, as well as to prioritize workload based on needs of the customer.
Experience managing teams of contract support personnel with diverse IT skill sets at multiple Locations.
Experience maintaining and managing client interface at senior levels across multiple client
At least 8 years of successful and consecutive commensurate experience in an IT, customer service,
service desk management or technology-related field, with the last 3 years on large government or commercial technical contracts.
Minimum Required Education and Certifications:
Bachelor’s Degree in computer science, engineering, information systems, business or related discipline is preferred. Or an MBA or master’s degree in engineering management, computer science, engineering, information systems or related discipline.
Project Management Institute (PMI) Project Management Professional (PMP) certification that is current (i.e. PMI’s continuing education requirement met) is required.
ITIL 4 Managing Professional or ITIL 4 Strategic Leader
In lieu of ITIL 4, ITIL v3 Expert Certification – IT Service Management, must upgrade to ITIL 4
Managing Professional or ITIL 4 Strategic Leader within 2 months of contract award.
One of the following: Help Desk Institute (HDI) Certification - Support Center Manager; certificate
of completion of HDI class Workforce Management Principles; Kanban Management Professional
About the company: As a Service Disabled, Veteran Owned Small Business (SDVOSB) we are a provider of Information Technology (IT) professional services, software solutions and professional development training. Our core competencies evolved from leveraging IT enablers for knowledge management with an emphasis on Web Based Knowledge Portals and Portal Services, Server/System Services, SharePoint Development and System Administration and SQL Server Services. Our capabilities have expanded to include software development, technical training support and field support services.
Satisfy the customer - "Exceed expectations"
Set the Example - "Be out front"
Be Responsive - "Timing is everything"
Persevere - "Find a way"
Benefits PTP offers a comprehensive benefits program:
Supplemental benefits (Short Term Disability, Cancer & Accident).