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Program Support Specialist/Learning Management

Orlando, Florida
Job Title:                    Program Support Specialist (TMS/LMS)
Job Location:            Orlando, FL
Salary:                        Competitive, Depends on Qualifications  
Clearance:                  Ability to pass a Tier 1 / NACI background investigation
Travel:                        Up to 25%

Purpose:  The purpose of this task is to provide training infrastructure, design, development, delivery and program support to VBA’s Training Management & Performance Improvement (TMPI) division.

Responsibilities (include but not limited to):
  • Support is required for updating, reporting, and monitoring VBA’s LMSs for courseware delivery and tracking. Currently, the Talent Management System (TMS) and Adobe Captivate Prime Suite are the main LMS systems used by VBA, but support may be required for other LMSs as needed.
  • Provide TMS/LMS support for approximately 30,000 VBA employees and other users for VBA-specific items via a VBA TMS Support Help Desk.
  • Providing TMS-related support to VBA TMS Administrators and Training Managers, to include, but not limited to:
    • posting of announcements;
    • creation of classes and assignment of training;
    • creating, modifying, and deleting TMS curricula, items and objects;
    • creating job aids and similar materials related to the use of TMS;
    • provide support and guidance to the VBA business lines in regard to their curricula and training offerings and reports;
    • and creation and maintenance of TMS-related competency content, as well as other TMS-related support activities, such as support for TMS updates and National Training Curriculum (NTC) updates.
  • Provide a report that tracks the number of help desk tickets and requests of support and provide documentation of the issues resolved, requests completed, number of builds, quality reviews, length of time for completion and outstanding tickets remaining on a monthly basis by business lines and category.   

Knowledge and Experience:
  • Bachelor’s Degree in related field and 3 years of related experience OR Associate’s Degree in related field and 5 years related experience


About Our Company:
As a Service Disabled, Veteran Owned Small Business (SDVOSB) we are a provider of Information Technology (IT) professional services, software solutions and professional development training. Our core competencies evolved from leveraging IT enablers for knowledge management with an emphasis on Web Based Knowledge Portals and Portal Services, Server/System Services, SharePoint Development and System Administration and SQL Server Services. Our capabilities have expanded to include software development, technical training support and field support services.

Guiding Principles
  • Satisfy the customer - "Exceed expectations"
  • Set the Example - "Be out front"
  • Be Responsive - "Timing is everything"
  • Persevere - "Find a way"

PTP offers a comprehensive benefits program:
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Supplemental benefits (Short Term Disability, Cancer & Accident).
  • Employer-sponsored Basic Life & AD&D Insurance
  • Employer-sponsored Long Term Disability
  • Employer-sponsored Value Adds – FreshBenies
  • 401(k) with matching

Holidays and Annual Leave
  • 11 Paid Holidays
  • 120 hours PTO accrual per year


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