Purpose People, Technology and Processes, LLC is seeking a SharePoint / System Administrator to provide non-personal services for knowledge management to include database and system enhancements, administration, integration, operation, and training of Knowledge Management.
*****THIS POSITION IS CONTINGENT UPON AWRD*****
Responsibilities include, but are not limited to:
Supporting infrastructure services, operations, and maintenance across multiple geographic locations and networks
Interacting with customers to handle service inquiries and problems
Providing support for implementation, troubleshooting, and maintenance of IT systems
Distinguishing isolated user problems from enterprise-wide application/system problems
Working in a team environment to ensure mission needs are met and ensure the functionality of the capabilities of customers
Deploying, operating, and maintaining SharePoint services, including load balancing, PKI authentication, and claims-based authentication as well as support site setup, permission management, troubleshooting, and service requests for customers as well as content and knowledge managers
Identifying ways for direct Identity Management/Authentication integration
Helping to migrate users to newer versions of SharePoint
Monitoring enterprise SharePoint systems and critical services; conduct routine daily checks, deep dive analysis of incident trends, and assist with enhancing monitoring capabilities utilizing SCOM, SolarWinds, and/or Splunk
Conducting routine maintenance, patching, STIGs, and hotfixes on multiple SharePoint systems
Performing troubleshooting for backend SharePoint services to include authentication and database connectivity
Performing maintenance on sites and subsites
Helping process asset library, risk database, and business rhythm calendar (Leidos best practice) to enhance SA for stakeholders
Coordinating with customers and stakeholders to collect data, conduct analysis, develop, and implement solutions associated with incident tickets and requirements
Providing follow-up reports (technical findings, feedback, resolution steps taken) for Root Cause Analysis, engineering technical assessment, and process improvement initiatives
Supporting customer requirements in a 24/7/365 mission environment
Updating operations and monitoring documentation for 24/7/365 IT Watch personnel
Other duties as assumed
Bachelor's degree (preferred)
Minimum Required Experience:
3+ years’ experience with administration of SharePoint / SharePoint Online.
3+ years’ experience with system administration
Must have Security + and Microsoft Windows Server certifications
About the company: As a Service Disabled, Veteran Owned Small Business (SDVOSB) we are a provider of Information Technology (IT) professional services, software solutions and professional development training. Our core competencies evolved from leveraging IT enablers for knowledge management with an emphasis on Web Based Knowledge Portals and Portal Services, Server/System Services, SharePoint Development and System Administration and SQL Server Services. Our capabilities have expanded to include software development, technical training support and field support services.
Satisfy the customer - "Exceed expectations"
Set the Example - "Be out front"
Be Responsive - "Timing is everything"
Persevere - "Find a way"
Benefits PTP offers a comprehensive benefits program:
Supplemental benefits (Short Term Disability, Cancer & Accident).