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Knowledge Management Systems Architect (Remote)

Washington, DC
Job Title: Knowledge Management Systems Architect
Job Location:  Washington D.C. (Remote)
Salary: Competitive, Depends on Qualifications
Clearance: Secret
Travel: N/a`
People, Technology and Processes, LLC is seeking contractors to provide services in the areas of project management, requirements management, development and maintenance of knowledge management tools, and data analytics to assist Navy International Programs Office (NIPO) in accomplishing its mission and objectives.


  • Apply a variety of frameworks to support project management, schedule management, scope management, and requirements management such as the Software Development Life Cycle (SDLC) and / or Agile / scrum methodologies, depending on the type of effort.
  • Develop, implement, and maintain a project management plan to align to NIPO’s strategic goals to build timely solutions to support corporate operations automate manual processes
  • Create and / or modify appropriate life cycle documentation to include business requirements, functional requirements, design documents or mock-ups, and end-user documentation to include training guides
  • Create and / or modify appropriate documentation in the form of standard operating procedures
  • Utilize Department of Navy (DON) platform as a service (PaaS) tools and technologies; SharePoint 2016 with integrated tools including InfoPath, SharePoint Designer, Bamboo, and NITRO, (2) SharePoint Online
(Cloud) with Power Platform, and/or Microsoft 365 tools to perform program tasks.
  • Monitor the private SharePoint portal during normal business hours providing timely support for any operational anomalies and record noted problem / resolution via the SharePoint Service Request application for metrics and reporting.
  • Monitor for tickets submitted via the SharePoint Service Request application by the user community and triage those requests according to the SharePoint Standard Operating Procedure into the appropriate bucket by end of next business day
  • Report metrics by category and / or service request type on a monthly basis for tickets submitted via the SharePoint Service Request application with ticket counts averaging 50 to 60 per month
  • Accumulate tickets that fall outside of the Operational – Quick Fix category to convene a review and prioritization meeting with the appropriate government lead
  • Automate manual processes for those Service Request Types that can be classified as a new solution upon prioritization by the appropriate government lead. The solution may consist of an application or combination website with distinct requirements that can be considered a project. These new solutions / projects average 20 solutions during the period of performance.
  • Support a major platform migration from Microsoft SharePoint 2016 to Microsoft SharePoint Online (Cloud) as SharePoint 2016 will no longer be supported by Microsoft after July 2026

Required Education/Certifications:
  • Bachelor’s degree in business administration, computer science, information systems, or related field.
  • Desired: Microsoft 365 Certified Developer
  • Desired: Microsoft Certified Power Platform Developer
  • Desired: Microsoft Certified Power Automate RPA
  • 8+ years of experience developing software using SharePoint 2016 with integrated tools including InfoPath, SharePoint Designer, Bamboo, and NITRO.
  • 3+ years of experience developing software using SharePoint Online (Cloud) with Power Platform, and/or Microsoft 365 tools
About the company:
As a Service Disabled, Veteran Owned Small Business (SDVOSB) we are a provider of Information Technology (IT) professional services, software solutions and professional development training. Our core competencies evolved from leveraging IT enablers for knowledge management with an emphasis on Web Based Knowledge Portals and Portal Services, Server/System Services, SharePoint Development and System Administration and SQL Server Services. Our capabilities have expanded to include software development, technical training support and field support services.
Guiding Principles
  • Satisfy the customer - "Exceed expectations"
  • Set the Example - "Be out front"
  • Be Responsive - "Timing is everything"
  • Persevere - "Find a way"
PTP offers a comprehensive benefits program:
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Supplemental benefits (Short Term Disability, Cancer & Accident).
  • Employer-sponsored Value Adds – FreshBenies
  • 401(k) with matching
 Holidays and Annual Leave
  • 11 Paid Holidays
  • 120 hours PTO accrual per year


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