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Computer Service / Support Technician

Rock Island, IL
Duty Position Title: Computer Service / Support Technician  
Work Location: Rock Island Arsenal, Illinois   
Clearance Type: SECRET  
Travel: PWS does not specify. Estimate up to 20% CONUS travel.
 		  
Scope:
People, Technology and Processes, LLC is seeking a Site Manager / Information Technology Project Manager to support customer telecommunication services support at Rock Island Arsenal, Illinois.  This position provides technical support to augment the resources of the US Army NETCOM, Network Enterprise Center-Rock Island Arsenal (NEC-RIA). This includes Inside Plant (ISP), Customer Services (Telephone), and Outside Plant (OSP) required by the NEC-RIA to support tenant organizations. The Contractor provides technical and administrative coordination of ISP, OSP and other on-base telephone activities, and develops and tracks all telecommunications service work orders. The Contractor is also responsible for O&M of the Voice Mail System; and Configuration Management of the ISP and OSP infrastructure to include Computer Aided Design (CAD) wire line drawing maintenance, cable record changes, Radio Systems which includes: Land Mobile Radio (LMR) Network Management, and Towers. The Contractor may be required to provide material, overtime, travel and per diem, and training in support of requirements, as needed. The Contractor provides all required aspects of voice and data O&M support.
 		  
Responsibilities will include, but are not limited to:  
  • Computer Service / Support of telephony infrastructure.
  • Customer engagement.
  • Quality Control / Quality Assurance.
  
Required qualifications:  
  • Tier 1 (T1) investigation is required.
  • understand, speak, read, and write the English language to perform administration; management; supervision; provide materials, parts, supplies, tools, and equipment other than Government-furnished Equipment

 		  
Desired Qualifications:  
  • Demonstrated history of well-developed management of telephony technology and technicians.
About the company:
 
As a Service Disabled, Veteran Owned Small Business (SDVOSB) we are a provider of Information Technology (IT) professional services, software solutions and professional development training. Our core competencies evolved from leveraging IT enablers for knowledge management with an emphasis on Web Based Knowledge Portals and Portal Services, Server/System Services, SharePoint Development and System Administration and SQL Server Services. Our capabilities have expanded to include software development, technical training support and field support services.
 
Guiding Principles
•         Satisfy the customer - "Exceed expectations"
•         Set the Example - "Be out front"
•         Be Responsive - "Timing is everything"
•         Persevere - "Find a way"
 
Benefits
PTP offers a comprehensive benefits program:
•         Medical insurance
•         Dental insurance
•         Vision insurance
•         Employer-sponsored Basic Life & AD&D Insurance
•         401(k)
 
Holidays and Annual Leave
•         11 Paid Holidays
•         120 hours PTO accrual
  

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